Design Team Charter

As product designers, we make this promise to our product & engineering collaborators:

Be an active partner in clarifying why.

Actively engage in making sense of the problem.

Foster alignment.

Use design tools to improve the team’s alignment around and understanding of the problem.

Creatively and purposefully explore solutions.

Explore solutions that clearly and creatively respond to shared understanding of the business and customer pain points and desired outcomes.

Advocate for the user.

Be able to frame how designs relate to the user journey and the user’s thoughts, actions, and feelings.

Be mindful of value/effort trade-offs.

Recognize that design doesn’t exist in a vacuum. Know when and how to focus your effort in service of project priorities.

Care about the details.

Anticipate edge cases and design for them. Develop clear and consistent guidelines to foster efficient iterative delivery.

Work collaboratively.

We value open communication with our teams to answer questions, clarify design thinking, get feedback and design solutions. We aren’t designing in a silo.